FAQs

How long does shipping take?

Our standard shipping typically takes 3-5 business days for domestic orders. Please note that shipping times may vary based on your location and any potential shipping delays.

Do you ship internationally?

Yes, we offer international shipping. International orders usually take 7-14 business days to arrive, depending on the destination and customs processing times.

How can I track my order?

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

Can I cancel my order after I already paid?

Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!

Does TrueLoom provide a quality guarantee for all the products being sold?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.

How can I contact you?

We're here to help! You can reach our customer support team through the following channels:

  • Email: support@example.com
  • Phone: +1 (555) 123-4567
  • Live Chat: Available on our website during business hours.

For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.

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